[adam_z]

That first run on your Surfari will blow yr mind, it's a quality board and will be well worth it once yr riding, can't wait to read yr post ride post and feel yr stoke here.

Enjoy

I am looking forward to it. Just got the board delivered yesterday. New bindings (which fit this time) and boots (which are too small unfortunately) arrived today. I'm used to a wide board (Custom X), so this will be an interesting change.

I do have a question. My stance on my Custom X is both closer (feet closer together), but also further back on the board. I’m running a 21/9 setup or so. The reference points on the 161 are quite a bit wider than what I’m used to. That said, what’s the recommendation on how best to position the bindings based on how the board flex points start & are setup? I can keep the rear nearly centered, and move the front all the way back, or move both closer together.

Ive just never ridden this board and have no idea what to expect here.

I’m 6’ or so.182lbs. Size 12 boot.

 

[Demi9OD]

It's already got a short tail, so I'd bring both bindings together given the two options. Slam them back on a deep pow day.

 

[adam_z]

It's already got a short tail, so I'd bring both bindings together given the two options. Slam them back on a deep pow day.

Thanks, I’ll give that a go then.

I know some newer boards have longer surface areas regardless of nose/tail length, so it’s a bit of an illusion as to where the center really is. And of course, how/where they flex, camber, etc, etc. Last time I bought a board was in 2008 or so, so much of this is new to me.

 

[Jkb818]

Thanks, I’ll give that a go then.

I know some newer boards have longer surface areas regardless of nose/tail length, so it’s a bit of an illusion as to where the center really is. And of course, how/where they flex, camber, etc, etc. Last time I bought a board was in 2008 or so, so much of this is new to me.

Wow, it’s been a while since you got a new board. On this forum members tend to not be able to resist even going one season without a new board. [emoji1787]Based on reviews of the Surfari you’re in for a treat! I’d like to buy one one day even if it is not really designed for my weight.


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[adam_z]

Wow, it’s been a while since you got a new board. On this forum members tend to not be able to resist even going one season without a new board. [emoji1787]Based on reviews of the Surfari you’re in for a treat! I’d like to buy one one day even if it is not really designed for my weight.


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I had been completely out of the sport until recently. Now, it’s been all in since min January. Pretty cool to see all the advancements in technology.

 

[Leeshuming]

New to join the forum. After reading so many posts about Amplid snowboards, i have finally decided to pull the trigger and bought a new 157 Souly Grail plus a set of their mutant bindings earlier this month directly from their website in Germany. I had to post this because the expectation of the board vs the reality is really frustrating.

Due to "Covid", UPS's expedited shipping was not really prioritizing.. still had to wait for 20 days before arriving at my doorstep. But this was fine, I could wait.

With all the excitement and stuff, I was very disappointed when the board arrived... The tail on the right side had a huge chip! Well, UPS did mention the package was "damaged" during the long transit. Still, Amplid should have put more emphasis in delivering their good product... this is a USD770 board, and now I honestly have no clue as to what to do with it.

Before I purchased the board, Amplid was very promptly responding to my enquiries of the differences among different product boards... really good.
But as soon as I sent photos of this board asking for solutions, or filed a warranty claim on their website, I hear no response.

If anyone knows any solution as to how to get this fix, please advise.

I have also filed a claim with UPS, I highly doubt anything will happen.

Seriously, Amplid products look very good and legit, but I strongly think needing to deal with these issues is just a pain in the ass and quite not worthy.

 

[Luffe]

That’s not good. Mine also came in a box with no additional padding inside. It’s just pure chance that yours was the damaged one and not mine. I know at least one delivery company in Norway that has been caught on video just throwing packages around, so I’m not surprised damages like yours happen. Amplid, and any other company sending products by mail, should take better precautions when packaging their products.

 

[Leeshuming]

That’s not good. Mine also came in a box with no additional padding inside. It’s just pure chance that yours was the damaged one and not mine. I know at least one delivery company in Norway that has been caught on video just throwing packages around, so I’m not surprised damages like yours happen. Amplid, and any other company sending products by mail, should take better precautions when packaging their products.

I should have better known... As i live in Canada, I have not seen one company who carries Amplid products.. the closest one who sell their board is some one from the Utah or Colorado, USA, but their stock is so low that basically nothing was available.
Seriously, if I don't hear anything from Amplid in the next 36 hrs, I will dispute this with paypal... I live in Canada and it is almost 2am for me...And I do expect them to respond to my concerns by the time i wake up.

It is snowing outside now, it would have been nice for me to test this new board and binding on new fresh powder...oh well..

 

[Demi9OD]

Gregor @ Amplid hooking it up. They found a current year 157 Surfari at their Dutch distributer and are sending it my way. Won't be here in time for this season sadly, but I can't wait until next year.

 

[ridethecliche]

@Leeshuming any update?

 

[Leeshuming]

Well, I finally have a response from Gregory on Saturday night (3 days later) saying that they would file a claim with UPS and suggested me to find a repairman to fix my board.

As i have also filed claim with UPS, I hope that UPS would surely respond to us, either from me or Amplid, but I am still waiting.

Meanwhille I went to a snowboard shop, and the repairman says he would need to trim the damage part, and apply proxy to seal the end. I am a bit disappointed because it would look bad and unbalance. Meanwhile both Gregory and the repairman says the damage tail is all about cosmetic/appearance, and even after the fixing, it would not affect performance / the ride. The fix is about CAD 90-100.

Firstly, I am realistic that it would not make sense for me return ship my board to Germany for a warranty or return as the cost for either is just dumb, plus the fact that i might need to pay duty/imports again. Literally, i think it would make more sense to tell Gregory to give us a huge a discount for another Amplid Board. (I was actually also eyeing at Morning Glory and DaDa.) but i did not feel like paying any more until i try out if Amplid is really legit (this is my first Amplid board). But again, i am not sure if i order directly from Europe... this is a confidence issue.

Secondly, I would like to wait out whether UPS would approve the claim (to what extension... UPS says, as i have read up to USD 100?), but Gregroy says UPS might be able to pay fully for a new one.

Thirdly, if the claim really sucks, i could go for the 3rd option, which is to start a claim with paypal. Honestly, I do not want to do this just because it feels like taking advantage of Amplid.

Lastly, Gregory says he would be able to make me happy if all options fail.

So, I have decided to wait a little longer.

Yes, it sucks because i have a board here and i still couldn't ride it, and the season is about to be over.

Another note, I did try out their Mutant bindings, on my Burton board, and i must say they are actually pretty good. They feel stiff but yet the sole feels bouncy and soft.. i mean they have these air pockets at the toes and heels that just absorb some of the vibrations from my feet. I mean, at some point, I got less feedback from the board, due to air pockets, but at the same time it is not like I am losing control. Although i did feel like i had to put in extra weight and effort to switch and turn, it is not the case.

Just to clarify, I prefer to carve or cruise down on powder nowadays and wear stiff boots.. been wearing Ride's Lasso or Insano, Malavita or Cartel X (depending on my board of the day) and recently trying out the 21-22 Vans Infuse (actually really like the Vans now). I am 45 now, so jumping around doesnt seem to be as easy as before. I will purchase these Mutant bindings again, unless I really like the Clew, which i have not tried yet. (already ordered for the next season).

 

[ridethecliche]

Yeah, that's a cosmetic issue but it's a new board. I probably would have wanted a new board or a significant % back to keep it. I understand it's not amplid's fault that it was damaged but the truth is that they could have packaged it better...

Imho, the right move from a customer service perspective is to issue a partial/full refund depending on the deal reached and for amplid to settle it with the shipping company. Your being stuck in the middle is a huge bummer.

 

[Demi9OD]

This is not cosmetic and would be catchy if you are sinking the tail on snow. Needs to be cut off IMO.

 

[ridethecliche]

Oh damn, I thought that was the wrapper! That's core isn't it? big oof....

 

[Demi9OD]

Oh damn, I thought that was the wrapper! That's core isn't it? big oof....

Chewed up core, broken/bent full wrap edge, top sheet visible.

 

[adam_z]

As mentioned, I received my Sufari that I agreed to take (as the one I bought was not in stock or was shipped to someone else, I'm not really clear), and I worked to fix the damage on it. There wasn't much, but I applied epoxy to the corner and am thinking it'll be just fine. You can't really even see if you're not looking anyhow.

After a nice waxing and some edge clean-up (from banging around during shipping I'm guessing) it looked basically new.

I was able to take it out on Saturday. Coming from a 2008/9 Burton Custom X (which is like a plank from a time when mankind seemingly didn't know much about building comfortable snowboards), this was such a huge improvement. The board felt like I had enabled a cheat mode. The way I described it to my family was that every run was an easy color level easier (blacks were blues, blues were greens) if not more of a spread. I know colors are subjective to each mountain, but this just illustrates how easy this board made everything. And, it was fast.

Furthermore, the edge-to-edge speed is so damn quick. Granted, I'm comparing from my old board, but I did demo a current model Jones Flagship this season, and while it was quick edge to edge, it was nothing like this overall, especially riding flat out. I grew up competition racing, and love riding flat out when possible. And this just made it so much easier to do.

Needless to say, the board lived up to the hype.

That said, I hope Amplid starts covering their edges w/ foam for shipping, and I hope these current logistical issues get sorted as I don't see this as the last one from them I own.

At this point, I'm incredibly happy with the board and am now looking to complement it. But, I'll have to see what all they have in the works before deciding.

 

[NT.Thunder]

As mentioned, I received my Sufari that I agreed to take (as the one I bought was not in stock or was shipped to someone else, I'm not really clear), and I worked to fix the damage on it. There wasn't much, but I applied epoxy to the corner and am thinking it'll be just fine. You can't really even see if you're not looking anyhow.

After a nice waxing and some edge clean-up (from banging around during shipping I'm guessing) it looked basically new.

I was able to take it out on Saturday. Coming from a 2008/9 Burton Custom X (which is like a plank from a time when mankind seemingly didn't know much about building comfortable snowboards), this was such a huge improvement. The board felt like I had enabled a cheat mode. The way I described it to my family was that every run was an easy color level easier (blacks were blues, blues were greens) if not more of a spread. I know colors are subjective to each mountain, but this just illustrates how easy this board made everything. And, it was fast.

Furthermore, the edge-to-edge speed is so damn quick. Granted, I'm comparing from my old board, but I did demo a current model Jones Flagship this season, and while it was quick edge to edge, it was nothing like this overall, especially riding flat out. I grew up competition racing, and love riding flat out when possible. And this just made it so much easier to do.

Needless to say, the board lived up to the hype.

That said, I hope Amplid starts covering their edges w/ foam for shipping, and I hope these current logistical issues get sorted as I don't see this as the last one from them I own.

At this point, I'm incredibly happy with the board and am now looking to complement it. But, I'll have to see what all they have in the works before deciding.

That's a good way to describe the board - I love it, it's just a great deck and those that have ridden it know it.

 

[Jkb818]

Happy to hear you’re stoked on the new deck!


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[Leeshuming]

This is not cosmetic and would be catchy if you are sinking the tail on snow. Needs to be cut off IMO.

Yeah, the repair guy says that steel edge needs to be cut, basically the whole tip of the tail, about 1.5-2 cm wide.

 

[Leeshuming]

I just got this message from UPS, as I last checked on my claim on their website: It says "Approved".
Weird that i didn't get any email from UPS.
Anyway, let's just wish Gregor will ship me a new one or something. hopefully, there will be better protection this time, as I have requested.

Now, the waiting begins again.