I ordered lots of things to Switzerland, which is usually problematic because of customs (we are not part of the EU), especially if you have to send something back. I can say that the ordering process was flawless everytime with blue-tomato. I never had to pay additional customs nor had to pay anything to send something back.
I would say this is the best online-store for snowboard gear, I ever dealt with but the prices are usually not as competitive.