You could have asked to price match other websites as well. Maybe the CSR's don't know about the code. I didnt get an email about any codes.

 

I didn't get that email either. It's probably an internal thing, or something sent to vendors?

They even went out of their way to give you an additional 10% off their listed price and you're upset? You'd rather pay more than save 30% (with your new found coupon code) because of your principles?

 

There are two cases here,

Case 1: The CSR (AND said manager) reps were aware of the coupon and still mentioned there was nothing in their power they can do.
Case 2: They weren't aware of current coupons and did offer me an extra discount which I'm grateful for.

However, it is hard for me to believe a manager is not aware of current promotions. I've worked retail ever since my early ages and I find this very hard to believe. It's a question of customer service, not my 'principles'.

 

honestly, u cant expect the rep to know everything and offers the best possible deals every time someone calls them. i think they did right by u by offering an extra 10%. i highly doubt they searched for the manager and got back to you just because they wanted to hold out on another 10% -_-. they did right by you. you shouldn't feel too bad.

 

that was nice of them to offer a little bigger discount. you really can't expect them to do much whenever someone has something stolen.

 

Your sense of entitlement is astounding.

 

10char+acouple

 

i just checked their site and got excited abut the 30% off. until i realized it was only on full priced items. everything is on sale now. so it's worthless. i'd take advantage of the 20% if i were you.

 

no.
30% off is better than 20% off... both are off full priced items.

 

Why be loyal to dogfunk? Theyre just another online retailer. Shop around. Skate Banana's and Pickles are 50% off at EMS right now.

 

ya...as shoppers, we only need to loyal to ourselves

 

Dogfunk owes you nothing.

 

If you have home owners or renters insurance it will pay for those items ... a vast majority of the time car insurance wont cover higher dollar items within a car... this is for three reasons 1) to prevent fraud and 2)most homeowners insurance has a higher deductable and is more of a hassle than car insurance. These two criteria make it more trouble to break your own car window and claim your mac book got stolen. The third reason is many folks dont have renters insurance. If you dont have home owners or renters insurance now you see why you should.

Dogfunk owes you nothing and any discount they offer is through their own graciousness. I understand you wanting to stay with the same retailer but at this time of year you can find most of that stuff at greatly reduced prices. The reason Dogfunk has yet to put stuff on sale is because they are still getting full price hits from southern hemi riders... trust me I worked there I know what the system is. The reason the managers didnt know about the 30% coupon is because there are different coupons and sales for differing customers. So the 30% may not go out to everyone just people who bought heavy this time last year for example.

 

You guys are a bunch of dicks loll. This guy got his shit stolen and is just looking for a shoulder to cry on that's it.

Dogfunk is pretty good to have given you a discount at all. You have to understand that no matter how sincere you may sound, they have no proof that what you are saying is true. And even if it was, they still owe you nothing since the burden is on you to keep your valuables away from sight by covering them up while they're in your car (use bags, blankets, clothes, etc.) You're trying to find some heart in a capitalist world, good luck .

His rationale is probably just clouded by his loss. No need to make him feel like like shit.

 

Oh my goodness, I didn't know I could cause so much anger. It's a little entertaining.

Forgive me, but I wrote the original post out of frustration. I guess I must be some type of scam artist to go through this entire ordeal for the SAME exact snowboard, yep... :dunno: I mean I could at least go for a Burton Blunt or something, right?! Goodness.. I'm also not going to sit here and prove that what happened REALLY happened because let's face it, it will lead this no where. No, I don't feel I'm entitled to anything from Dogfunk, I'm sorry if I came off that way that was not my intention. We all know what happens when you assume things... I never once said I wasn't thankful for the additional discount, but I did say I was disappointed that after all the trouble that both CS reps and I went through, there was an even better deal out there. My snowboard was however covered under my jacket and behind a 15% window tint. It's unfortunate I can't leave my car for less than an hour to get a bite to eat while some punk smashes my window. I've taken many things from this experience and I've definitely learned my lesson.

Ciao